ITC Hotels E-Gift(Instant Voucher)

DESCRIPTION

Give the gift of indigenous experiences to someone special that they’ll treasure for life. ITC Hotels Gift Card offers you a gateway to create long lasting memories. Whether it’s a relaxing holiday, a symphony of flavours at award-winning restaurants, a rejuvenating spa & salon service or delectable chocolates at Fabelle boutiques, this gift is sure to delight.

TERMS & CONDITIONS

• To register and activate your ITC Hotels Gift Card, please log into the self-serve application https://bit.ly/itcclaim. You can also send a SMS from your mobile phone as follows: ACT<space>16-Digit Card Number<space>6 Digit Pin<space>FirstName<space>LastName to 7506998660. The sending of the said message to the designated mobile number and receipt of due acknowledgement thereto, shall constitute registration of the User.
• Requests for blocking of Gift Cards only from users who have registered in accordance with the terms of Gift Card mentioned below shall be considered.
• The Gift Card may be redeemed at participating Hotels by providing the 16-digit card number and the OTP at the time of redemption. The Gift Card must be activated to avail redemption
• Gift Card may be used only at participating ITC’s Hotels Group in India.
• All Gift Cards issued shall have a validity period of 1 (one) year from the date of issuance of cards.
• Cash-out or funds transfer shall not be permitted for this Gift Card. However, the funds may be transferred ‘back to source account’ (account from where Gift Card was loaded) after receiving consent of the Gift Card holder.
• This Gift Card is cash equivalent. Our company, ITC Hotels or their affiliates are not responsible if this Gift Card is lost, stolen or used without permission.
• In case the customer approaches Our company for refund of any amount, at any time after the expiry date of the Gift Card, then the same shall be paid to the customer in their bank.
• Reloading is not applicable in case of this Gift Card.
• Any dispute shall be referred to Our company and the decision of Our company shall be final.
• Subject to the foregoing, these terms and conditions shall be subject to the jurisdiction of courts at Gurugram, India.
• No fees or charges apply to Gift Cards.
• The card is valid for spends towards stays (room and incidental charges), food & beverages, home deliveries and takeaways, spa services (for resident guests only), Fabelle boutiques, Sleeep Boutique and applicable taxes at any of the participating hotels.
• The card is not valid for spends towards settling banquet charges, paid-outs like car transfers, spends at retail or any third-party service establishment at participating hotels, or any expenses of personal nature for which a pay-out is raised such as buying medicines, repairs of personal items etc.
• The cards cannot be used to settle stays booked on/through
• Corporate rates
• Group rates
• Online Travel Agents (OTAs)
• Any discounted or contracted room rates
• The card shall not be valid for withdrawal of cash or currency exchange.
• Multiple transactions can be performed on gift card until the value of the card is exhausted.
• Should the purchase value exceed the card value, the differential amount of such purchase shall have to be paid at the point of sale either in cash or through an accepted credit or debit card, at the time of making such purchase. International Cards won’t be accepted for making payments.
• Club ITC Green Points shall not be awarded for transaction settled using Gift Cards. However, for transactions settled with a combination of Gift Card and any other eligible payment mode the Club ITC Green Points may be awarded for the differential amount being settled through the alternate payment mode.
• Handling refunds: A. Refunds in case of failed / returned / rejected / cancelled transactions shall be provided to the respective Gift Card within 14 working days, to the extent that payment was made initially by debit to the Gift Card. B. Refunds in case of failed / returned / rejected / cancelled transactions using any other payment instrument shall be credited back to the payment source.
• The Gift Card can be purchased for a minimum value of ₹1,000 and maximum value of ₹10,000 per transaction.
• The Gift Card will be delivered to the recipient’s email address as entered in the form on the same day unless the delivery is scheduled for a particular day.
• In case of theft, kindly report the same to support@duttamall.com. Upon verification of the identity of the guest, the card shall be blocked and a fresh card shall be reissued. The card is a cash equivalent bearer card. Our company, ITC Hotels and their affiliates shall not be responsible for lost or stolen cards and any misuse thereof. A reissued card shall have the balance validity of the original issued card, subject to any transactions that may have been made through the said Gift Card.
• Redemption of the card by its bearer shall be valid discharge of Our company and ITC Hotel's liabilities in respect of the card.
• The card is subject to applicable laws. The card holder shall comply with all applicable laws promulgated by any statutory/judicial/competent authority from time to time in this regard.
• By purchasing this gift voucher, you consent to sharing your PII (Name, Email ID, Telephone Number if available) with the issuer , as per the guidelines of PPI.
• For queries, email at support@duttamall.com 
• E-Gift Cards are normally delivered instantly. But sometimes due to system issues, the delivery can be delayed up-to 48-72 hours.
• No returns and no refunds on gift cards, E- gift cards and gift vouchers shipped by duttamall.com. Please check the refund policy at https://www.duttamall.com/fqa for further details.

HOW TO REDEEM

• Activate your ITC Hotels e-Gift Card before redeeming it.
• The E-Gift Card can be redeemed at any of the participating ITC Hotels, Welcomhotels, Fortune Hotels & WelcomHeritage Hotels.
• At the time of check-out/ settling the invoice, use your e-Gift to redeem it by sharing the 16 digit card number and the OTP received on the registered mobile number.
• A valid card in its original form must be presented at the time of availing a service.
• The experiences & services include:
• >Stays (including Food and Beverage charges, internet and telephone services) when booked through direct channels (ITC Hotels website)
• >Standalone Food and Beverage charges including alcoholic beverages
• >Food & Beverage, Home Delivery & Takeaway Orders
• >Spends at Fabelle boutiques at ITC Hotels
• >Spa (only as a resident guest unless specified otherwise in T&C) & Salon charges
• >Spends at select participating hotel /Delis
• >Applicable taxes
• The gift card must be presented at the time of availing a service, an OTP will be sent to customer’s registered mobile number.